How do we get a proposal or pricing?
You submit a Wishlist via this link. The black graphic on that page shows the steps. Once it’s submitted, you’ll receive a confirmation email as a receipt.
Because we have so many one-off pieces, keeping pricing online is chaos — things get broken, retired, lost, stolen or booked out months ahead. The Wishlist process lets us confirm availability, quantities, and venue requirements while also helping us offer alternatives or order extras if needed.
Submitting a Wishlist isn’t a booking. It just reserves your chosen items while we prepare your Proposal.
We don’t know our final numbers yet — can we still do a Wishlist?
Yes, please do. Go with your invited or maximum numbers. Adding “1” napkin will get you a quote for “1” napkin, and that never ends well when you actually need 110.
If we know your maximum numbers, we can check stock early, flag any shortages, or suggest similar options. People often worry about adding quantities — don’t. It saves back-and-forth and sad faces later.
When are final numbers due?
We allow changes of up to 10% between 60 and 30 days before your event. At 30 days, we need your final numbers (usually around your RSVP date).
Our linens are high-care, and sometimes we need to replace or restock ahead of your event. These timelines protect both you and us. It gives us a chance to order extras if Aunt Marg decides to invite her entire book club — and saves us from spending hundreds replacing lost stock two weeks before you tell us your numbers have dropped by 50.
Does the proposal reserve the items?
Yes. We hold stock for seven days from the date your Proposal is sent. After that, items are released if no Booking Fee has been paid and another client requests the same stock.
Is my booking fee refundable?
No. Booking Fees are non-refundable, as detailed in your Proposal and Terms & Conditions.
If we don’t use some items on the day, do we still pay for them?
Yes. Once items are picked, packed, and prepped for you, they’re unavailable for anyone else. They’ve been off the shelf, cleaned, and reserved for your date.
How do I book the items?
A 40% Booking Fee secures your hire. Your final balance is due two weeks prior to delivery or collection. Details are outlined in your Proposal and Terms & Conditions.
Do I need to know my floorplan to get a quote?
It definitely helps. Table sizes vary. Telling us you have “12 tables” doesn’t really help us work this out. Joined tables need fewer cloths than individual ones. We’ll always quote the most cost-effective combination, and we can send you a simple guide to help measure if needed.
My venue wants linen early — is that possible?
Sometimes. If stock is available, we can release items early, but this depends on the previous weekend’s returns and cleaning schedule. Please don’t rely on this being possible — it’s why we have structured pickup and return windows to protect the care process.
How long is the hire period?
Standard hire is four to five days.
• Friday events are collected on Wednesday and returned on Monday.
• Weekend events are collected on Thursday and returned on Monday.
You’ll find exact times on your Proposal. They are set times – if we had to have personalised times for 30 plus DIY orders a week… we would never leave!
Can I have the order earlier?
Yes, if stock allows. Additional hire days or courier fees may apply.
When do items need to be returned?
All items must be returned on the first business day after your event (Monday 10 am – 2.30 pm).
Leaving linens unwashed for days risks permanent staining — same as leaving wine on a silk dress. If your venue isn’t open Monday, you’ll need to take linens with you after your event and return them within the allocated window.
Are all items available DIY?
Most are. Larger pieces like plinths or glass tables aren’t DIY and will say so in their descriptions.
Are we expected to wash cutlery, glassware or crockery?
At least rinse and dry them. We really don’t need to meet four-day-old prawn heads. Coloured cutlery discolours if left dirty, so use the baskets provided and ask your venue to run them through their commercial washer — it’s a five-minute job.
Our event is on a rural property — how do we care for the goods?
We love a paddock wedding, but they come with quirks! These are some real life examples:
Driving glassware in a ute across a paddock = dust and broken stems.
Clear marquees act like greenhouses. Don’t lay linen or battery lamps out days early. It can fade or fail from the heat here! Marquees can hit 50+ on a 25 degree day!
Red dirt plus rain = stains that never leave.
Three-corner jacks in all the weave cloths = replacement time!
Birds and crows will attack candles and mirror plinths if left out… amusing to watch!
Keep everything covered, off the ground, and shaded. A few pallets, some cardboard, and a tarp can save you much stress. Have sufficient water available to rinse plates and glasses — mouldy tubs are not it. We will charge you by time taken to clean the dust, bird poo, grass, food off the boxes 🙁
Do you deliver and collect?
Yes, subject to existing bookings. Book this early.
We don’t offer midnight collections — it’s unsafe for our small, mostly female team after long event days. All Adelaide venues have storage or docks for next-day pickup.
Can I pick up the order myself?
Yes. Pick up from our Thebarton warehouse at the times listed on your Proposal. We encourage DIY, but please check logistics with us — stemware cannot travel in a ute or trailer.
Do I need to wash the linen before return?
No. We handle laundering and dry-cleaning. Just air-dry cloths indoors before packing them in the linen bags. Don’t try spot-treating — it usually makes stains worse. Let us know if anything needs extra attention.
Can we use candles on your tablecloths?
Yes, with care. Candles must sit in proper vessels, not directly on linen. A proper vessel is not pieces of stone, paper or timber boards. Beeswax and coloured candles must be enclosed as they permanently stain fabric. Damaged linen is charged at replacement cost.
What about fruit or other décor on the linen?
We love creative styling, but be aware that fruit, dirt and moss can damage linen. Always use a barrier like acrylic sheet, greaseproof paper, trays, or platters.
Can we use your table linen for anything other than tables?
No. Linens are for tables only — not for staircases, photo backdrops, draping, or floors. If you’d like fabric for décor, we may have seconds for sale or can suggest alternatives.
Painters or artists using tables with our linen
Make sure they use protective mats. We’ve seen enough “creative additions” in marker, paint, and pen.
Do I have to iron the cloths?
No. All linens are pressed before dispatch. Minor fold marks can be steamed out. Steamers are available to hire if you need one.
Will the cloths reach the floor on my tables?
That depends on your table size. Provide measurements, and we’ll confirm the drop. All cloths are the same width — you’ll need enough length to reach the floor at each end.
How is the linen received?
Each cloth is laundered, pressed, and packed in black laundry bags for return. Courier or interstate orders are boxed and clearly labelled.
Can you pre-fold or tie napkins?
Yes, for a small fee. Napkins are delivered pressed flat by default. We do need two weeks’ notice to do this. Just don’t ask for a swan fold — we draw the line there.
When is my final payment due?
Two weeks prior to your hire date, unless otherwise stated in your Proposal.
What is the damage waiver?
It’s a standard hire-industry fee covering minor wear or accidental damage. It doesn’t cover loss, negligence, or permanent staining.
Can we use real candles or open flame on your linen?
Yes, with care. Small wax drips are fine; pooled wax or beeswax residue isn’t. Bright or dark waxes can stain, so always enclose them.
Absolutely no cheap black-smoke candles (Shein or Temu) — they burn dirty and damage fabric. Keep sparklers far away, and make sure no one sets napkins on fire after the champagne kicks in.
Do you offer setup or pack-down?
No, at this stage we are just too busy and every venue’s times vary based on their bookings, so it becomes an impossible task. We can recommend stylists or planners who do. Please don’t rely on venue staff to re-box your hire items unless you’ve arranged it. Always ask who’s responsible for packing linens and fragile goods post-event. Whoever hires the goods is responsible for packing up the items ready for us to collect. This is very important if it is a courier coming to collect.
Do we need to remove candles or wax before returning?
No. Please don’t scrape, melt, or pick wax off — it can cause worse damage. Just remove loose tapers or tea-light cases and dispose of them. If wax is stuck, leave it and tell us.
What happens if I lose or damage an item?
Lost items are charged at full replacement cost within seven days, even if they turn up later — by then, we’ve already had to replace them for another booking.
Damaged items are assessed individually. If they can’t be repaired, the replacement cost applies and must be paid within seven days of receiving the invoice. This process can take some time because we take every step to clean or repair items first and to source accurate replacement quotes.
We’re away (honeymoon or work) on the return day — can someone else return for us?
Yes. Use the Collect + Return form (we’ll send it) to nominate your person. We’ll copy them into the instructions so you can switch off and enjoy your break.
Why isn’t your address or number listed?
Our details are shared only with confirmed DIY clients. We’re by appointment only — often out on setups, up ladders, or knee-deep in the warehouse. Online contact keeps communication clear and avoids wasted time for everyone. We also juggle family life around the business, so appointments help us plan properly.
It’s also a safety measure for a small, female-run business that often works solo, after hours, and in an industrial area. This isn’t paranoia — we’ve had incidents in the past with men showing up uninvited at night. Please help keep us safe and respect how we operate.
Planners and stylists: Please don’t share our address or phone number with anyone, including on run sheets, without our prior approval.
Do your linens look exactly like the photos?
Colours can vary slightly due to lighting and screens. We photograph our items in natural light where possible, but if you need certainty, request up to three fabric swatches.
Can I view the items in person?
We don’t have a public showroom, but we can send photos of combinations or post up to three swatches. There’s also plenty of content on our website and Instagram. At this stage we do not offer appointments or a showroom service.
Do you have photos of your linens in use?
Yes. Check out honoured_hire on Instagram or browse the galleries on our website.
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